Ben Lucas, Principal Partner

Ben is a public policy and communications entrepreneur, who has worked at the heart of the policy world for over three decades. After graduating from Liverpool University, his career started in trade union research, where he was the Head of Research and Communications for the construction union, UCATT. He then went on to become Jack Straw’s adviser during the formative years of New Labour. Following this he co-founded and became the Managing Director of LLM Communications, which went on to become the leading independent public affairs advisory firm in the UK.

He has had a long interest in public services and local government and has been involved in policy making and practice development at every level in the sector. This has included developing government policy, advising the LGA, working with several of the leading cities including Manchester on the Commonwealth Games, Liverpool on the European Capital of Culture, Nottingham on early intervention and Manchester and Birmingham on a new route map for localism. He was a founder and is now a Trustee of the think tank, the New Local Government Network, as well as being a non-executive director of the consultancy Shared Intelligence, and a member of the Public Interest Board of the Office of Public Management.

In 2008 Ben became founding Director of the 2020 Public Services Trust, which established a major cross party commission to look at the future of public services, and how they should respond to the demographic, social and financial pressures they face. The central recommendation of the Commission was that there needs to be a fundamental shift in public services towards social productivity, based on a new deal between citizens, society and the state which unlocks social value. He is the author of a number of papers, book chapters and newspaper, periodical and journal articles on public services and is a regular speaker at public service conferences.

Dr Henry Kippin, Partner

Henry brings broad experience in research, analysis, policy design and strategy development. He is a fellow of the Department of Politics at the University of Sheffield, an associate fellow of the Social Market Foundation, and a senior research associate at the Accenture Institute for Health & Public Service Value.

Henry was previously manager of the Commission on 2020 Public Services, where he played a key role in the development of the Commission’s policies, and its major publications ‘Beyond Beveridge’ and ‘From Social Security to Social Productivity’. In his current roles, he is involved in developing research into how public services can deliver high performance and better value for citizens in the UK and worldwide. This has included work on public service innovation across Europe, global health care commissioning and delivery models, and the development of public service infrastructures in the developing world. At the 2020 Hub he is leading work on developing a social productivity framework for public service reform.

Henry has undertaken extensive research and policy development for a range of UK and international organisations, including the International Institute for Democracy and Electoral Assistance, the UN University, the Social Market Foundation, the RSA, AfDevInfo, Sky News and the Omidyar Foundation. He has acted as a strategic advisor on a recent independent UK government review, an international presidential campaign, and for an international foreign affairs ministry.

Henry has an MA and PhD from the University of Sheffield, where he has also taught politics and development studies. He has written widely on public services, development policy and international political economy, most recently publishing ‘LOCAL’ – a study of local identity and government in the UK. He is co-editor (with Gerry Stoker) of ‘The Future of Public Service Reform’ – an edited volume scheduled for publication in early 2012 by Bloomsbury Academic Press.


 Dr Paul Buddery, Partner

Paul is a research and policy professional whose work spans the voluntary and statutory sectors, and who has specialised in the theory and practice of partnership development. His involvement in social policy and social action began with work for refugee families in the mid 1990s, where he assisted in the development of community organizations, brokering relationships with mainstream services and managing research programmes. He helped establish what has become one of London’s most innovative refugee youth groups, for which he continues to serve as a trustee.

Paul went on to project manage of one of the country’s largest inter-agency health access projects, engaging with social care, mental health, education and voluntary sector organizations. He set up user led social action projects, published authoritative guidance on entitlements and best practice, convened regional and national learning events, and established innovative new services through co-location and pooled budgets. Coming of this work, Paul drew up and guided the implementation of the first inter-agency strategies for supporting young refugees to be agreed by any Children and Young People’s Partnership Board.

He was subsequently commissioned by a consortium of refugee community groups to evaluate their engagement with the Change Up capacity building programme.

Paul moved into national policy as a senior member of the newly established Office of the Children’s Commissioner. While working for the Commissioner, he published major reports on bullying, youth crime and play provision. By forging partnerships with academic departments and major NGOs, and implementing models of action research, he ensured that the Commissioner’s policy positions were grounded in the views and interests of children.

As research manager at the 2020 Public Services Trust, Paul was able to broaden his broaden his policy interests and expertise. In particular, he led a major programme of citizen engagement and authored the Trust’s report into public safety services. Now as a partner at the 2020 Public Services Hub, he is involved in diverse strands of work, including an analysis of the further education sector.

Paul has an MA from the University of East Anglia and a PhD from the University of London.

Heidi Hauf, Project Manager

Heidi is a programme manager who brings broad administrative and project management experience to the Hub. She provides administrative and financial management and assists the partners in research and knowledge management, event management and funder liaison. Heidi moved to the UK from Australia in 2009 and joined the 2020 Public Services Trust, helping to establish processes and management tools to support the growing and dynamic think tank. Heidi provided programme coordination to the Commission on 2020 Public Services and assisted in the closure of the Trust in 2010.

Prior to joining the Trust, Heidi worked as a business development manager in the private sector whilst completing her Masters in International Relations. Heidi started her career in the Australian public sector working as an analyst and manager in defence security and foreign affairs.

Heidi’s interests lie in sustainable development; locally and internationally. In 2010 she completed an internship with RESET Development, a London-based development NGO, in which she established project initiation documents and procedures for a DFID sponsored, multi-partner sustainable shelter project in southern Bangladesh.  Heidi has also just completed an internship with the Carbon Disclosure Project, where she provided research support to the Head of Government Relations and wrote a paper on emerging global carbon reporting and management policy.

Heidi has a BA (geography) from University of NSW, MA from Deakin University and she is currently studying environmental conservation at Oxford University.

Holly Snaith , Intern

Holly Snaith is on secondment from the Department of Politics, University of Sheffield, where she is an ESRC-funded PhD researcher. Her academic work is oriented around investigating forms of multi-level governance in European economic policy making, focusing on the compatibility of monetary and fiscal policy modes. She has taught subjects ranging from research methods and statistics, to British, and comparative, politics. She has also completed work for URSULA at the University of Sheffield, in conjunction with the Department of Politics, on the governance of the water framework objective.

The secondment is being funded by the Roberts Fund/Public Services Academy at the University of Sheffield. The principal aim of the internship is to work on a project on public sector reform in conjunction with the ODI, but in line with her wide range of interests, she has been working on a number of different projects with 2020.

In addition to the in-progress thesis, Holly holds a BA from the University of Birmingham and MA (research methods) from the University of Sheffield.

RSA Projects


2020PSH on YouTube

2020PSH June Newsletter

  • Read Ben Lucas on Ed Milliband's responsibilities speech - - posted 24 hours ago
  • We're also on Equality and Diversity forum e-newsletter: - posted 1 week ago
  • Our report for is on 's homepage today!: - posted 2 weeks ago
  • We're going to this afternoon, with , formerly of a certain band. Have had Blondie on in the office in anticipation. - posted 2 weeks ago
  • Coverage of from the Marchmont Observatory, based at : - posted 2 weeks ago